Responsible Gaming

Responsible gaming is the principle that gambling should remain a form of entertainment, enjoyed consciously and within limits that you can afford. At Quick Win, operated via the website quickwin-aussie.com, we encourage every player to treat casino games as a leisure activity, not a source of income or a way to solve financial problems.

This page explains practical tools and safeguards to help you stay in control, recognise risks, and seek help if needed. While Quick Win is licensed in Curaçao and offers offshore services, we recognise that Australian law places strict controls on interactive gambling. We therefore strongly support informed decisions, legal awareness, and harm minimisation. If you experience any difficulties with your gambling, our support team is available to assist you confidentially and to help you use the responsible gaming tools described below.

Risk Awareness

Gambling, including online casino games, always involves risk. It is possible to lose money quickly, and some people may develop problematic or addictive behaviour. Being aware of early warning signs helps you act before gambling harms your finances, health, or relationships.

Possible signs of gambling problems

• Increasing time and money spent: You gamble more often, for longer sessions, or with higher stakes than you planned, and find it hard to cut back.
• Chasing losses: You return to quickwin-aussie.com or other sites specifically to win back money you have lost, increasing your bets to "get even".
• Preoccupation with gambling: You think frequently about gambling, past games or future bets, even when you are at work, at school, or with family and friends.
• Hiding behaviour: You lie to others about how much you gamble or spend, or you hide bank statements and device history.
• Using gambling to cope: You gamble to escape stress, loneliness, anxiety, depression or other personal problems.
• Borrowing or using essential funds: You borrow money, sell belongings, or use funds needed for rent, food, bills or debts to continue gambling.
• Negative impact: Your gambling leads to arguments, missed work or study, reduced performance, or legal or financial difficulties.

Self-assessment questions

The following short self-test is not a diagnosis, but it can help you reflect on your gambling behaviour. Consider whether you answer "yes" to any of these statements:

• I often gamble longer than I planned, or spend more than my original limit.
• I have tried to cut down or stop gambling, but found it difficult.
• I sometimes gamble with money that should be used for essential expenses.
• I feel restless, irritable or anxious when I cannot gamble.
• I have lied to family, friends or colleagues about how much I gamble.
• I have borrowed money, sold possessions or used credit to continue gambling.
• Gambling has caused problems in my relationships, work, study or health.

If you recognise yourself in several of these statements, we strongly recommend that you reduce or stop gambling, activate limits or self-exclusion tools, and contact professional support services listed below, particularly Australian helplines where available.

Limits & Tools

Setting clear limits before you start playing is one of the most effective ways to keep control. Quick Win, via quickwin-aussie.com, offers account-based tools to help you manage your time and spending. Exact menu names may vary slightly as our platform evolves; the steps below describe the typical process.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your player account at https://quickwin-aussie.com using your username and password.
2. Open the responsible gaming area: Go to "My Account" or your profile icon, then select "Responsible Gaming", "Safer Gambling", or a similarly named section.
3. Choose deposit limits: Locate the "Deposit Limits" or "Financial Limits" option. You will usually see fields for:
   • Daily limit (e.g. maximum total deposits per 24 hours)
   • Weekly limit (e.g. maximum total deposits per 7 days)
   • Monthly limit (e.g. maximum total deposits per calendar month)
4. Enter the amounts: Decide realistic amounts you can afford to lose without affecting your essential living expenses. Enter those numbers in Australian dollars (or the currency of your account), for example:
   • Daily limit: AUD 50
   • Weekly limit: AUD 150
   • Monthly limit: AUD 400
5. Confirm and save: Click "Save", "Apply" or "Confirm". You may be asked to re-enter your password or confirm via email or SMS for security.

Important: Reducing a limit generally takes effect immediately or within a short time. Increasing or removing an existing limit may be subject to a cooling-off period (for example, 24 hours or longer). This delay is designed to prevent impulsive decisions. You will be notified on screen of the applicable delay at the time of your request.

Time management and session control

• Session timers: In the "Responsible Gaming" area you may activate reminders that appear after a chosen period (e.g. every 30, 60 or 120 minutes). These messages summarise your time spent, approximate losses or wins, and invite you to take a break or log out.
• Reality checks: Pop-up messages can also act as "reality checks". When they appear, you must acknowledge them before continuing to play, giving you a moment to reconsider.

Short breaks ("Time-Out" function)

If you feel tired, emotional, or under stress, taking a short break can help you regain control.

1. Navigate to Time-Out: Under "My Account" > "Responsible Gaming", select "Time-Out", "Cooling-Off", or similar.
2. Select the duration: Choose a short, fixed period such as:
   • 24 hours
   • 48 hours
   • 72 hours (3 days)
3. Confirm your choice: Read the description of what Time-Out means (you will not be able to place bets or play during the set period). Confirm by clicking "Activate" or "Confirm Time-Out".
4. Effect of Time-Out: During Time-Out you may be logged out automatically and prevented from making deposits or playing games. Access to support and withdrawal of existing withdrawable funds may stay available, depending on internal procedures.

We recommend using deposit limits and Time-Outs proactively, rather than waiting until you feel out of control.

Self-Exclusion

Self-exclusion is a stronger tool designed for players who believe they may have a gambling problem or are at serious risk. It allows you to block your access to quickwin-aussie.com for a minimum period of six months or permanently.

How to request self-exclusion

1. Find the self-exclusion option:
   • Log in to your account at quickwin-aussie.com.
   • Go to "My Account" or "Profile".
   • Select "Responsible Gaming", then choose "Self-Exclusion", "Self-Exclusion & Account Closure", or a similar option.
2. Choose the exclusion period: Typical options include:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent exclusion)
   Select the period that best reflects your need to stop gambling.
3. Confirm your decision:
   • Read the on-screen explanation of self-exclusion carefully.
   • Tick any required checkboxes confirming that you understand the consequences.
   • Click "Confirm", "Self-Exclude" or similar. For security, you may need to confirm via email or contact support.
4. Alternative via customer support: If you cannot access your account or prefer personal assistance, you may contact customer support by email at [email protected] and clearly request self-exclusion, specifying the length of the exclusion. Subject to verification, support will process your request and confirm by reply.

Consequences of self-exclusion

• Account access: Once self-exclusion is activated, you will not be able to log in or open a new account with the same personal details at quickwin-aussie.com during the exclusion period.
• Deposits and play: You will be prevented from making deposits or placing bets. Marketing communications may be reduced or stopped in line with our internal policies; however, some transactional or legally required emails may still be sent.
• Withdrawals and balances: In general, you retain the right to request withdrawal of any withdrawable real-money balance that remains on your account at the time of exclusion, subject to verification and the applicable terms and conditions. Bonus funds and incomplete wagering bonuses are typically forfeited according to bonus rules.
• Changing or ending exclusion: For fixed-term exclusions (e.g. 6 months), access is not automatically reinstated until the full period has elapsed. For permanent (lifetime) exclusion, re-opening an account is generally not permitted. In all cases, any request to lift or shorten an exclusion is subject to strict review and may be refused in the interest of harm minimisation.

Important note for Australian users: quickwin-aussie.com is operated offshore and is not licensed by Australian regulators. In addition to using our own self-exclusion tools, you should also consider using national blocking and self-exclusion schemes and technical blocking software, as outlined in the "Support Resources" section below.

Support Resources

Problem gambling is a health and wellbeing issue, not a personal failure. Professional and community support is available. This section lists resources relevant to players accessing quickwin-aussie.com from Australia and internationally. We do not control these services but provide information in good faith to help you obtain independent assistance.

Local support resources for Australia

• National Gambling Helpline (Gambling Help Online - Australia):
  • Phone: 1800 858 858 (within Australia, free call)
  • Website: www.gamblinghelponline.org.au
  • Services: 24/7 confidential telephone counselling, online chat, email support, and self-help tools.
  • Languages: English; access to interpreter services for other languages may be available on request.
• State and Territory Gambling Help Services: Each Australian state and territory funds its own gambling help program (for example, Gambling Help Queensland, Gamblers Help Victoria, Gambling Help NSW).
  • Access via the national directory at Gambling Help Online - Local Support.
  • Services generally include free face-to-face counselling, financial counselling, and support for families.
• Lifeline Australia (crisis support):
  • Phone: 13 11 14 (24/7 within Australia)
  • Website: www.lifeline.org.au
  • Purpose: For immediate emotional crisis or suicidal thoughts (not gambling-specific, but able to provide support and referrals).

Note on legality and ACMA: The Australian Communications and Media Authority (ACMA) actively enforces laws against illegal offshore gambling sites. Information about blocking of illegal offshore gambling websites is available at acma.gov.au. You should familiarise yourself with local laws before using offshore gambling services.

International support organisations

National self-exclusion schemes (examples)

If you access gambling services in other jurisdictions in addition to quickwin-aussie.com, you may be able to join a statutory or industry self-exclusion scheme. The following are examples only and may not apply to Australian law, but can be relevant if you use services licensed in those countries:

• United Kingdom - GAMSTOP: Free national online self-exclusion for UK-licensed online gambling sites. Website: www.gamstop.co.uk.
• Spain - RGIAJ: Registro General de Interdicciones de Acceso al Juego, a national registry allowing individuals to ban themselves from licensed gambling. Information (in Spanish) via the Directorate General for the Regulation of Gambling.
• Other jurisdictions: Many regulated markets (e.g. Sweden, Denmark, some Canadian provinces) maintain similar exclusion registers. Check the gambling regulator's website in the relevant country or province.

Important: Quick Win is operated from Curaçao and is not integrated into Australian national self-exclusion registers. Using those schemes will not automatically block access to offshore sites, but it can still be part of a broader harm-minimisation strategy.

Blocking and filtering tools

To limit your access to gambling sites (including offshore operators), you may consider installing specialised blocking software on your devices:

• Gamban: Software that blocks access to many gambling websites and apps. Website: www.gamban.com.
• BetBlocker: Free blocking app that allows you to restrict access to gambling content for chosen periods. Website: www.betblocker.org.
• Device-level controls: You may also use parental control settings, DNS filters or router-based blocking to reduce access to gambling websites for yourself and family members.

Support for families and friends

Many organisations also provide specific support for relatives and friends of people experiencing gambling harm, including:

• Australian state-based services (e.g. Gamblers Help, Gambling Help) offering counselling and group programs for affected others.
• Family support forums and online groups hosted by services such as Gambling Therapy or national helplines, where you can share experiences anonymously.

All reputable professional services treat your information confidentially within legal limits, and many are free of charge. If you are unsure which service to contact, starting with an Australian helpline or your local GP can help you find appropriate support.

Help for Family

If someone close to you is gambling in a way that worries you, it can be stressful and confusing. While quickwin-aussie.com cannot intervene directly in personal relationships, we encourage families and friends to seek support and to communicate in a calm and non-judgmental way.

Talking to a person who may have a gambling problem

• Choose the right time and place: Talk when both of you are relatively calm, in a private and safe environment, without alcohol or other distractions.
• Use "I" statements: Focus on how their gambling affects you and the family, for example "I feel worried when..." rather than accusations such as "You always...".
• Listen actively: Allow the person to speak without interruption. They may feel shame or denial; listening can help them open up.
• Avoid threats and ultimatums (where safe): While clear boundaries are important, aggressive confrontation can push the person further into secrecy.
• Encourage professional help: Gently suggest that they contact a helpline, counsellor or doctor, and offer to support them in making the call or attending an appointment.

Protecting yourself and your finances

• Consider separating bank accounts, setting personal spending limits, and seeking financial counselling if necessary.
• Do not take on further debts to cover gambling losses, and avoid signing financial guarantees you are uncomfortable with.
• Seek your own emotional support; you are not responsible for solving the person's gambling problem alone.

Family support groups and resources

• Australian services: Through Gambling Help Online and state-based services, family members can access:
  • Confidential counselling (online, telephone or face-to-face).
  • Support groups and psycho-education programs for affected others.
  • Financial counselling to address shared debts and budgeting.
• International forums: Many services, such as Gambling Therapy, provide online forums and moderated chats where relatives can exchange experiences and coping strategies anonymously.

Recommended next steps

• Contact a gambling-specific helpline (e.g. 1800 858 858 in Australia) and explain your situation as a family member or friend.
• Speak to your GP or a qualified psychotherapist who has experience with addiction and family dynamics.
• In cases of immediate risk of harm (to self or others), contact emergency services or a crisis line such as Lifeline (13 11 14 in Australia).

Even if the person with the gambling problem is not ready to seek help, you can still receive support for your own wellbeing and safety.

Operator's Commitment

Quick Win, operated via quickwin-aussie.com by Rabidi N.V. (registered in Curaçao, company number 151791, licence 8048/JAZ2020-001), is committed to promoting responsible gambling and reducing the risk of harm linked to its services. While the operator is licensed offshore and not by Australian regulators, it recognises international best practices and aims to implement appropriate safeguards.

Internal risk checks and monitoring

• Behavioural analysis: Within applicable privacy and data protection laws, we may monitor player activity patterns on quickwin-aussie.com, including frequency of deposits, stake sizes, changes in behaviour, and session durations, to identify indicators of potential problem gambling.
• Automated alerts: Our systems may generate internal alerts when certain thresholds are reached (for example, unusually rapid or repeated deposits, evidence of chasing behaviour, or continuous play over extended periods).
• Manual review: Responsible gaming staff may review flagged accounts and consider appropriate interventions, such as providing safer gambling information, suggesting limits, or, in serious cases, imposing restrictions.
• Age and identity verification: We apply know-your-customer (KYC) procedures to help ensure that minors do not access real-money gambling and to reduce fraud and misuse. Additional documents may be requested before withdrawals are processed.

Proactive communication and interventions

Depending on the degree of risk indicated by your account activity, and in line with our policies and legal obligations, we may initiate contact or take protective actions, which can include:

• Sending informational messages: We may send on-site notifications or emails reminding you of responsible gambling practices, available limits and self-exclusion tools, and relevant support services.
• Suggesting or setting limits: In some circumstances, we may recommend that you reduce existing limits or set new ones. In higher-risk situations, we may impose stricter limits on deposits or stakes.
• Requesting further information: Where patterns are of serious concern, we may ask you to provide information about your circumstances (for example, affordability declarations) before allowing continued play.
• Restricting or closing the account: If we believe that your gambling behaviour presents a serious risk of harm, we may suspend, self-exclude or permanently close your account, even if you have not requested this, in accordance with our terms and conditions.

When support may contact you

Support or responsible gaming personnel may contact you using the contact details registered in your account (typically email, and where provided, phone) when:

• We detect activity that suggests a significant escalation in your gambling behaviour compared with your previous history.
• You have requested assistance, limits, or self-exclusion and we require clarification to implement your request correctly.
• There are concerns about underage play, identity misuse, or other breaches of our policies that may be linked to gambling harm.

All communications are intended to support your wellbeing, but they do not replace independent legal, financial or medical advice. We encourage you to use external support services in addition to the tools provided on quickwin-aussie.com.

Updates

Gambling laws, regulatory guidance and industry best practices evolve over time, including in Australia and in Curaçao. Quick Win therefore reviews this Responsible Gaming page periodically and may update it to reflect:

• Changes in our internal policies, tools, and procedures.
• New legal or regulatory requirements in relevant jurisdictions.
• Improvements in harm-minimisation standards and support resources.

Where changes are material (for example, introduction of new limits, significant alterations to self-exclusion procedures, or changes in contact points), we will, where reasonably practicable:

• Post an updated notice on this page indicating the date of the latest revision.
• Display a banner or notification on quickwin-aussie.com drawing attention to key changes; and/or
• Send an email to the address registered in your account informing you about the most important updates.

We recommend that you check this page regularly to ensure that you remain informed about current responsible gambling tools and policies.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming at Quick Win, wish to activate or adjust limits or self-exclusion, or would like to provide feedback on how we can improve our safeguards, you can contact us using the details below.

Responsible gaming contact details

• Email (Responsible Gaming / Support): [email protected]
• General inquiries: [email protected]
• Website: https://quickwin-aussie.com

At present, no dedicated telephone number for responsible gaming has been specified. If a phone line becomes available, we will add the number and operating hours to this section.

Feedback and self-control requests

You may submit requests or feedback related to responsible gaming by:

• Sending an email to [email protected] with the subject line "Responsible Gaming Support". In your message, you may:
  • Request activation or modification of deposit or time limits.
  • Request Time-Out or self-exclusion, specifying the desired duration.
  • Ask for clarification about our responsible gambling tools and procedures.
  • Provide comments or concerns about how we can improve our safeguards.

For your protection, we may need to verify your identity before implementing certain changes, particularly self-exclusion. We aim to process responsible gaming-related requests as a priority and as promptly as reasonably possible. Please remember that online gambling carries financial and legal risks, especially for Australian residents using offshore services, and you should always consider independent legal and financial advice where appropriate.